INFORMATION WE COLLECT ABOUT YOU


When you use the Website or interact with us offline, we collect and utilize information about you in order to provide you with information about campaigns, newsletters, events, and competitions (collectively referred to as "campaign marketing"). We also use this information to contact you regarding surveys related to vaping. To assist us in these endeavors, we may collect some or all of the following information:

  • Information submitted online via the Website, including your name, email address, date of birth, vaping history and preferences, and login credentials.
  • Information provided through contact forms on the Website and any correspondence we have with you via email.
  • Details of your vaping history.
  • Details of your newsletter marketing preferences.
  • Details when you sign a petition or participate in a campaign.
  • Details when we invite you to take part in a survey.
  • Additional information that you choose to disclose to us.
  • Technical information about your visit, including details of your interactions with the Website, traffic data, communication data, information about the device you use to access the Website, your Internet Protocol (IP) address used to connect your computer to the Internet, login information, browser type and version, time zone settings, browser plug-in types and versions, operating system, and platform.

Please note that the above information is collected for the purpose of providing you with relevant campaign marketing materials and conducting surveys related to vaping. If you have any concerns about the collection or use of your personal information, please let us know.

If you have any further inquiries or require assistance, feel free to ask.

We also collect information about the usage of our Website through the use of cookies and similar technologies, provided you have given your consent, except in cases where they are essential fCertain personal information we collect is necessary to fulfill our contractual obligations to you or to others. Additional information may be collected to ensure the smooth operation of our relationship.

or the functioning of the Website. For more information on our use of cookies and how to disable them, please refer to our Cookies Notice.

We may receive personal information about you from third-party data providers, including your contact details and your status as a smoker or vaper. Whenever possible, we will notify you about the personal information we have received from such providers, along with the provider's details.

For detailed information about the legal bases we rely on to use and process your personal information, please refer to our "How we use your information" section.

If you have any further questions or need assistance, please let us know.

2.HOW WE USE YOUR INFORMATION

We utilize your personal information for various purposes, relying on the lawful basis provided by data protection laws. Below, we explain the purposes and the corresponding lawful basis:

  • Consent:
    In specific cases where you have provided your consent, we rely on it to send you the following information, as you have opted in on the Website:
  • Electronic marketing communications via email.
  • Electronic Campaign Marketing communications related to smoking or vaping.

You have the right to withdraw your consent at any time. Further details regarding withdrawing consent can be found in the Marketing section below.

 

  • Contractual Obligation: We may use your personal information when it is necessary to fulfill or take steps to enter into a contract as per your request. This includes:
  • Using your personal information to perform a contract you have with us.
  • Carrying out actions required to enter into a contract with us.
  • Enabling you to access certain parts of the Website.
  • Notifying you about any changes to our services.

Please note that the above lawful bases provide us with the legal grounds to use your personal information appropriately.

If you have any additional questions or require further assistance, please let us know.

Where there is a LEGAL REQUIREMENT

We will utilize your personal information to fulfill our legal obligations, which may include the following instances:

Cooperation with Authorities:
We may use your personal information to respond to or assist public authorities, the police, and other criminal investigation bodies as required by law.

Data Accuracy Verification:
To comply with legal requirements, we may need to verify the accuracy of the data we hold about you.

Exercise of Your Rights:
If you exercise your rights, such as requesting us not to contact you for marketing purposes, we will maintain a record of your request on our suppression lists to ensure compliance.

Age Verification:
In order to comply with legal requirements, we may conduct age verification checks. Further details regarding age verification can be found in the "Verifying your age" section.

Where it is in your VITAL INTERESTS

We will use your personal information to notify you of any product safety or product recall issues that are essential to your well-being.

Please be assured that we handle your personal information in accordance with legal obligations and prioritize your vital interests.

If you have any further questions or need assistance, please let us know.

Where there is a LEGITIMATE INTEREST

We may use and process your personal information when it is necessary to pursue legitimate interests, whether they are our own, related to our business, or of a third party. These legitimate interests serve the following purposes:

Communication of Marketing Information:
We may send you marketing information by post.

Responding to Correspondence and Fulfilling Requests:
We use your personal information to respond to your correspondence and fulfill any requests you make regarding our campaigns, petitions, and services.

Market Research and Analysis:
We may conduct market research and analysis, including contacting you with surveys, either directly or through a third party acting on our behalf.

Effective Presentation of Website Content:
We ensure that the content on the Website is presented as effectively as possible for your use.

Notification of Service Changes:
We notify you about any changes to our services.

Website Administration and Internal Operations:
We administer the Website and carry out internal operations, including troubleshooting, testing, and statistical purposes.。

Prevention of Fraud and Criminal Activities:
We use your personal information to prevent fraud and other criminal activities.

Data Accuracy Verification and Understanding:
We verify the accuracy of the data we hold about you and aim to better understand you as an account holder or visitor.

Network and Information Security:
We take steps to protect your information against loss, damage, theft, or unauthorized access for network and information security purposes.

Correspondence on Administrative, Legal, and Business Matters:
We correspond or communicate with you regarding administrative, legal, and business matters.

Database and System Improvements:
We make improvements to our databases and systems to enhance efficiency, accuracy, and other aspects. This may involve combining systems or consolidating records we hold about you.

Enforcement and Protection of Rights:
We enforce or protect our contractual or other legal rights and may bring or defend legal proceedings.

Updates to Terms, Conditions, and Policies:
We inform you of updates to our terms and conditions and policies.

Internal Purposes:
We use your personal information for internal purposes such as quality control, website performance, system administration, and evaluating the usage of the Website to provide enhanced services.

General Administration:
We manage your queries, complaints, or claims and send service messages to you.

Please note that these legitimate interests ensure the smooth operation and improvement of our services. If you have any further questions or need assistance, please let us know.

3.VERIFYING YOUR AGE

Due to the nature of this Website focusing on vaping and vaping products, it is a legal requirement for us to verify the age of users accessing the Website. To comply with this requirement, we must ensure that users are 18 years or older. If age verification fails, access to the Website will not be granted.

Upon entering the website, you will be prompted to confirm that you are of legal age to purchase vaping products in your region. This confirmation is necessary to proceed.

In certain circumstances, we may need additional information to verify your age. If such information is required, we will reach out to you and provide an explanation for the necessity.

If you have any further inquiries or require assistance, please let us know.

4.MARKETING

We mav colect vour oreferences to receive information about petitions, newsletters and campaians directy from us by emalin the fo lowing ways.

  • if you sign up via the Website, we wi ask you if you would like to opt in to receive marketing information directly from us;
  • if you click on the link on our Website to siqn up to our newsletter

You have the rioht to opt-out ofour ue of your personal information to provide marketing to you in any ofthe ways mentioned above at anytime. Pleasesee Your rights below for further details on how you can do this.


5. USE OF DEVICE AND SOFTWARE USAGEINFORMATION

For system administration purposes, we may monitor your usage of the Website and record certain information such as your IP address, operating system, and browser type.

We collect aggregated statistics and data about website visitors, as well as sales and traffic patterns. This information is not used to identify users on an individual basis, and we do not create profiles based on this information. It solely consists of generalized data about Website users.

Please note that the collection of this information helps us analyze and improve the performance of the Website. If you have any further questions or require clarification, please let us know.

6.COOKIES

A cookie, as well as other technologies like pixels and beacons, refers to a small data file that is stored on your browser or the hardware of your computer or device. This file enables a website to recognize you as a user when you revisit the website.

On the Website, we utilize non-strictly necessary cookies with your consent, as well as strictly necessary cookies. For detailed information about the specific types of cookies and tracking technologies we employ on the Website, the reasons behind their usage, and instructions on accepting or rejecting them, please refer to our Cookies Notice.

It is important to note that the use of cookies allows us to enhance your browsing experience and provide personalized features. If you have any further inquiries or require assistance regarding cookies, please feel free to let us know.

7.AUTOMATED DECISION MAKING

In certain cases, we may utilize automated decision-making processes based on your personal information to verify your age when you access our Website (for more details, please refer to the previous explanation).

It is important to note that we do not make any other automated decisions that have a legal or other significant impact on you.

If you have any concerns or questions regarding automated decision-making processes, please let us know, and we will be happy to assist you.

8.SHARING YOUR INFORMATION WITH THIRD PARTIES

To ensure that we can provide you with the best products and services, we may share your information with the following groups:

  • Payment Providers: When you make a donation on this Website, we will share your information with our payment providers. These payment processors operate secure servers to process your payment details. They encrypt your credit or debit card information and authorize payment directly. We do not process or store your financial information.
  • Legal and Regulatory Advisors: We may share your information with lawyers who provide us with legal and regulatory advice.
  • Campaign, Event, and Petition Assistance: Third-party providers may assist us in running campaigns, events, and petitions, and we may share your information with them for this purpose.
  • Survey Assistance: Third-party providers who assist with surveys may receive your information to facilitate survey operations.
  • Outsourced IT Providers: We may engage third-party outsourced IT providers, such as Mailchimp, who process data on our behalf. We ensure that appropriate data processing agreements or similar protections are in place.
  • Compliance with Legal or Regulatory Requirements: In certain situations, we may be required to share your information to comply with legal or regulatory obligations. For example, this may include age verification purposes or enforcing our Terms and Conditions and other agreements. It may also involve sharing information with other companies and organizations for fraud protection and credit risk reduction purposes.
  • Aggregated Statistics: Non-personal aggregated statistics data about Website visitors may be shared with third parties for analytics and statistical purposes.

If you have any further questions or concerns about the sharing of your information, please let us know, and we will be glad to assist you.

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9.WHERE WE STORE YOUR INFORMATION

Your personal information may be transferred to third parties, as described in the "Sharing Your Information with Third Parties" section, outside of the UK and the European Economic Area (EEA).

We prioritize the security of your personal information and ensure that transfers outside the UK and EEA comply with data protection legislation and incorporate adequate safeguards. This may include:

  • Data Transfer Agreement: We may use a data transfer agreement with a third party that incorporates the current standard contractual clauses adopted by the European Commission, the UK Information Commissioner's Office, or another competent body for the transfer of personal information to jurisdictions without adequate data protection laws.
  • Adequacy Finding: Your data may be transferred to a country that has received an adequacy finding by the European Commission, the UK Information Commissioner's Office, or another competent body due to its legislation providing sufficient levels of data protection.
  • Contractual Necessity: In cases where the transfer is necessary for the conclusion or performance of a contract between us and a third party, and where the transfer is in your interests for the purposes of that contract, your data may be transferred.
  • Consent: If you have given your consent, we may transfer your personal information.

When we transfer your personal information outside the UK and EEA, and the country or territory in question does not maintain adequate data protection standards, we take all reasonable steps to ensure the secure and compliant treatment of your data in accordance with this Privacy Notice. If you would like to see details of these safeguards, please contact us using the provided contact details below.

If you have any further questions or concerns about the storage and transfer of your information, please feel free to reach out to us using the contact details provided below.

10.HOW WE SAFEGUARD YOUR INFORMATION

We prioritize the protection of your information and have implemented appropriate measures to prevent unauthorized access and misuse of your personal information.

We are committed to taking all reasonable and necessary steps to safeguard the personal information we hold from loss, unauthorized access, or misuse. To achieve this, we have implemented a range of suitable technical and organizational measures.

If you suspect any misuse, loss, or unauthorized access to your personal information, please notify us immediately by contacting Mark Oates using the provided contact details at the end of this notice.

Please note that while we apply our standard procedures and comply with legal requirements to protect your information, the transmission of data over the internet is not entirely secure. Any transmission of information to the Website is done at your own risk.

The Website may occasionally include links to other websites. If you choose to follow a link to any of these websites, please be aware that they will have their own privacy policies. We do not accept any responsibility or liability for these websites or their privacy policies. Prior to submitting your information to these websites, we recommend reviewing their respective privacy policies.

If you have further questions or concerns regarding the security of your information, please do not hesitate to contact us using the provided contact details.

11.HOW LONG WE KEEP YOUR INFORMATION

11.HOW LONG WE KEEP YOUR INFORMATION

We retain your information related to your orders in compliance with applicable laws and regulations. If you have subscribed to receive campaign marketing from us, we will store your personal information for as long as you remain subscribed to our email marketing list unless your account has been closed.

In the event that you unsubscribe or are removed from our marketing list, we will retain your email address on our suppression list to ensure that you do not receive any further marketing emails.

Once your data is no longer necessary to be retained, we will securely delete the personal information we hold about you from our systems. This deletion may involve either erasing the data or anonymizing it to ensure your privacy. After this point, we may retain aggregated data that does not identify you personally for analytical and statistical purposes.

We are committed to respecting applicable data retention periods and ensuring that your information is not retained for longer than necessary. If you have any specific questions about our data retention practices or would like more details, please feel free to contact us using the provided contact information.

12.YOUR RIGHTS

Under data protection law, you have various rights concerning your information. For certain rights, we may require you to provide information to confirm your identity and assist us in locating your personal information. We strive to respond to your requests within one month, either from the date we confirm your identity or, in cases where we already possess the necessary information, from the date we receive your request.

Your rights may include:

  • Right to Access: You have the right to request access to the personal information we hold about you. Upon verifying your identity, we will provide you with details of the information we process and how we use it.
  • Right to Rectification: If you believe that the personal information we hold about you is inaccurate or incomplete, you can request its correction or completion.
  • Right to Erasure: You can request the deletion of your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent and there is no other legal basis for processing.
  • Right to Restrict Processing: You have the right to request a temporary restriction on the processing of your personal information under certain conditions, such as when you contest its accuracy or object to its processing.
  • Right to Data Portability: In some cases, you have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit it to another data controller.
  • Right to Object: You can object to the processing of your personal information based on legitimate interests or for direct marketing purposes. We will carefully consider your objection and assess whether our legitimate grounds for processing override your interests, rights, and freedoms.
  • Right to Withdraw Consent: If you have provided your consent for the processing of your personal information, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

Please note that these rights are not absolute and may be subject to certain limitations or exemptions. If you would like to exercise any of these rights or have further questions regarding your rights, please contact us using the provided contact details. We will be glad to assist you in addressing your concerns.

13.CHANGES

We reserve the right to modify this Privacy Notice at any time. If any changes are made, we will update the Privacy Notice by posting a revised version on the Website. Alternatively, if deemed appropriate, we may notify you of the changes by sending an email containing the revised Privacy Notice. The modified terms will become effective seven days after the date of our email or the date on which we post the revised terms on the Website, whichever occurs earlier.

We encourage you to review the Privacy Notice periodically to stay informed about how we collect, use, and protect your personal information. Your continued use of our services after the effective date of any modifications signifies your acceptance of the updated Privacy Notice. If you disagree with any changes, you should discontinue using our services and contact us to discuss your concerns.

If you have any questions or need further clarification regarding the changes made to this Privacy Notice, please feel free to reach out to us using the contact details provided below.

14.HOWOCONTACT US:

TEl:+44 07456881283
EMAIL:VAPENETS@GMAIL.COM